Add a file question
Include an upload field on the form and explain what would be useful.
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Features / Files with the request
Starter
Get the file with the first message.
Let a customer attach photos or documents to the form that asks for them.
Work where a picture, record or document saves a round of phone calls.
Files with the request
Estimate request
Kitchen photos3 imagesPrivate
Floor plan1 PDFPrivate
LeadSarah LewisNew
Uploaded files stay private and remain attached to the form submission that received them.
How it works
Three steps to get it working.
The customer sends it securely
The upload is checked and stored privately before the form is submitted.
↗Review it with the inquiry
Open the files from the lead record instead of searching through email attachments.
↗What customer file uploads helps you do.
The useful details stay beside the website, where they are easier to update and easier for customers to find.
Files beside the customer message
Keep the evidence with the inquiry it belongs to.
Private storage
Customer uploads are not published with ordinary website photos.
Questions that set expectations
Label the upload clearly so customers know whether you need a photo, plan or record.
In practice
What this looks like in a real week.
Photos before an estimate visit
See the room or damage before committing travel time.
See contractors & home servicesThe warning light as it appeared
Get a clear photo instead of a remembered description.
See automotive & repairRecords before the first appointment
Collect the documents the business asks new customers to provide.
See pet services
Good to know
Clear boundaries, before you start.
- Uploads follow the configured file size and type checks. They are private attachments, not public gallery images.
These details describe how the tool works today.
Questions
Short answers.
Where do uploaded files appear?
They stay with the matching form submission in the lead inbox.
Are customer uploads public?
No. They use private storage and require account access.
Can every Free form accept files?
File-upload fields start with Starter; ordinary forms are available on Free.
Files with the request
Create a free site ↗Make customer file uploads part of the site.
Customer File Uploads is included with Starter. Start the site free and add it when it helps.