Create or receive the work
Orders get a tracking link automatically; jobs and repairs can use the same saved status history.
↗
Features / Private updates
Starter
Make the latest update easy to check.
Give a customer a private link showing the current stage of an order, job or repair.
Businesses that lose time answering ‘where are we with this?’ all day.
Private updates
Repair #0184
ReceivedMonday · 9:12 AMDone
In progressTuesday · 1:40 PMCurrent
ReadyWaiting
The page uses a hard-to-guess private link rather than a customer account.
How it works
Three steps to get it working.
Update the stage
Move the work through the statuses that match its type.
↗Share the private link
The customer checks the latest stage without signing in or calling for an update.
↗What customer status pages helps you do.
The useful details stay beside the website, where they are easier to update and easier for customers to find.
No customer password to remember
Access comes from a private tracking link tied to that record.
A durable status history
Keep each change and its time with the order, job or repair.
Useful customer updates
Status changes can include a direct link back to the current page.
In practice
What this looks like in a real week.
A repair customers can check
Show received, in progress and ready without an update call.
See automotive & repairA job stage in one place
Give the customer a calm source for the latest saved status.
See contractors & home servicesA pickup order moving toward ready
Use the same private link from order received through collection.
See restaurants & food
Good to know
Clear boundaries, before you start.
- Anyone with the private link can view that record’s status, so it should be shared only with the customer. The page does not expose internal notes.
These details describe how the tool works today.
Questions
Short answers.
Does the customer need an account?
No. The private tracking link opens the status page.
Can the link show private staff notes?
No. Private staff notes are not included on the customer page.
Does this work with orders?
Yes. Orders receive the same kind of private tracking link.
Private updates
Create a free site ↗Make customer status pages part of the site.
Customer Status Pages is included with Starter. Start the site free and add it when it helps.